Privacy Policy – Contact Forms

Below are the details regarding the various processing operations of personal data carried out by PARKLEX PRODEMA INT SL

Data Controller:	PARKLEX PRODEMA INT SL
Purpose:	To provide the services requested and handle your contact requests via our website forms (https://parklexprodema.com/), as well as sending commercial communications and newsletters.
Legal basis:	· Performance of a contract. · Consent of the data subject. · Legitimate interest.
Recipients:	No data will be disclosed to third parties, unless under a legal obligation.
Rights:	You have the right to access, rectify and erase your data, as well as other rights set out in the additional information, which you may exercise by contacting the data controller at: rgpd@parklexprodema.com

At PARKLEX PRODEMA INT SL, we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it.

Therefore, for the purposes of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter, “GDPR”) and the Organic Law 3/2018 (LOPDGDD) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as well as Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter, “LSSI”), PARKLEX PRODEMA INT SL informs the user that, as data controller, it will incorporate the personal data provided by users into the organisation’s automated processing systems.

Our commitment begins by explaining the following to you:

• Your data is collected to improve the user experience, based on your interests and needs.
• We are transparent about the data we collect about you and why we do so.
• Our aim is to offer you the best possible experience. Therefore, when we use your personal information, we will always do so in compliance with regulations and will request your consent whenever necessary.
• We understand that your data belongs to you. Therefore, if you decide not to authorise us to process it, you can request that we stop doing so.
• Our priority is to guarantee your security and to process your data in accordance with European regulations.

If you would like more information about how your data is processed, please refer to the different sections of the privacy policy below:

6.1.1. Additional information on data protection

Who is the data controller for your data?

Identity: PARKLEX PRODEMA INT SL CIF: B75170209.
Address: Barrio San Miguel 9, 20250, Legorreta, Gipuzkoa
Phone number: 943807000
Email: rgpd@parklexprodema.com

What personal data do we collect?

The personal data that the user may provide:

• Name, address and date of birth.
• Telephone number and email address.
• Location.
• Information regarding payments and returns.
• IP address, date and time you accessed our services, internet browser used and data regarding the device’s operating system.
• Any other information or data you choose to share with us.

In some cases, completing the registration form is mandatory to access and enjoy certain services offered on the website. Likewise, failing to provide the requested personal data or not accepting this data protection policy will make it impossible to subscribe, register, or participate in any promotions where personal data is requested.

For what purpose do we process your personal data?

At PARKLEX PRODEMA INT SL, we process the information provided by data subjects in order to provide the requested services and handle your contact requests via our website forms at https://parklexprodema.com/, as well as to develop and manage competitions, prize draws, or other promotional activities that may be organised.

This also includes sending our newsletter and commercial communications, including by email, regarding our products and services.

In some cases, it will be necessary to provide information to Authorities or third-party companies for auditing purposes, as well as to manage personal data in invoices, contracts, and documents to respond to claims from clients or Public Administrations. Please be advised that any personal data obtained as a result of your registration as a user will become part of our Record of Processing Activities (RoPA), which is regularly updated in accordance with the provisions of the GDPR.

How long will we keep your data for?

The data will be retained as long as you do not request its erasure.

What is the legal basis for processing your data?

The legal basis for processing your data is as follows:

• Performance of a contract: Provision of the requested services.
• Consent of the data subject: Sending commercial communications and newsletters.
• Legitimate interest: Processing our clients’ data for direct marketing actions, and the explicit consent of the data subject for everything related to automated assessments and profiling.
• Compliance with legal obligations: Fraud prevention, communication with public authorities, and third-party claims.

To which recipients will your data be disclosed?

In some cases, and only when necessary, PARKLEX PRODEMA INT SL will provide user data to third parties. However, data will never be sold to third parties. External service providers (for example, payment providers or delivery companies) that PARKLEX PRODEMA INT SL works with may use the data to provide the corresponding services, but they will not use this information for their own purposes or disclose it to third parties.

PARKLEX PRODEMA INT SL strives to guarantee the security of personal data when it is sent outside the company, ensuring that third-party service providers respect confidentiality and have appropriate measures in place to protect personal data. These third parties are required to ensure that the information is processed in accordance with data privacy regulations.

In some cases, the law may require personal data to be disclosed to public bodies or other parties; only what is strictly necessary to comply with these legal obligations will be disclosed.

The personal data obtained may also be shared with other companies within the group.

Are data transfers made to third countries?

No data transfers to third countries are planned.

Where is your data stored?

Generally, data is stored within the EU. For any data sent to third parties outside the EU, we will ensure they offer an adequate level of protection, either because they have Binding Corporate Rules (BCRs) in place or because they adhere to recognized adequacy frameworks.

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation as to whether or not PARKLEX PRODEMA INT SL is processing personal data concerning them.

Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Under the GDPR, you may request:

• Right of access: You can request information about the personal data we hold about you.
• Right to rectification: You can notify us of any changes to your personal data.
• Right to erasure (right to be forgotten): You can request the deletion of your personal data, following its blocking.
• Right to restriction of processing: This involves restricting how your personal data is processed.
• Right to object: You can withdraw your consent to the processing, objecting to your data being processed further.
• Right to data portability: In certain cases, you can request a copy of your personal data in a structured, commonly used, and machine-readable format to transmit it to another controller.
• Right not to be subject to automated individual decision-making: You can request not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or significantly affect you.

In some cases, your request may be rejected if you ask for the erasure of data that is necessary for compliance with legal obligations.

In certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will only retain it for the establishment, exercise, or defense of legal claims. Likewise, under legally established circumstances, you have the right to the portability of your personal data.

In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. In this case, PARKLEX PRODEMA INT SL will stop processing the data, except for compelling legitimate grounds, or the establishment, exercise, or defense of potential claims.

You can physically exercise your rights in the following ways: by sending an email to rgpd@parklexprodema.com or at our offices located at Barrio San Miguel 9, 20250, Legorreta, Gipuzkoa. If you have given your consent for any specific purpose, you have the right to withdraw it at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

If you feel that your rights regarding the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the competent Data Protection Supervisory Authority through its website: www.agpd.es .

Who is responsible for the accuracy and truthfulness of the data provided?

The user is solely responsible for the truthfulness and accuracy of the data provided, exonerating PARKLEX PRODEMA INT SL from any liability in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided, and undertake to keep it properly updated. The user agrees to provide complete and correct information in the registration or subscription form. PARKLEX PRODEMA INT SL reserves the right to terminate any contracted services concluded with users if the data provided is false, incomplete, inaccurate, or outdated.

PARKLEX PRODEMA INT SL is not responsible for the truthfulness of any information that is not of its own creation and for which another source is indicated, and therefore assumes no liability whatsoever for hypothetical damages that may arise from the use of such information.

PARKLEX PRODEMA INT SL reserves the right to update, modify, or delete the information contained on its website, and may even limit or deny access to said information. PARKLEX PRODEMA INT SL is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects, or omissions in the information provided by PARKLEX PRODEMA INT SL, provided that it comes from external sources.

Furthermore, the user certifies that they are over 14 years of age and possess the necessary legal capacity to provide consent for the processing of their personal data.

How do we process the personal data of minors?

In principle, our services are not specifically directed at minors. However, in the event that any of them are directed at minors under fourteen years of age, in accordance with Article 8 of the GDPR and Article 7 of Organic Law 3/2018 of December 5 (LOPDGDD), PARKLEX PRODEMA INT SL will require the valid, free, unequivocal, specific, and informed consent of their legal guardians to process the minor’s personal data. In this case, the ID card (DNI) or another form of identification of the person providing consent will be required.

In the case of minors over fourteen years of age, the data may be processed with the user’s own consent, except in those cases where the law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?

PARKLEX PRODEMA INT SL has adopted the legally required security levels for the protection of personal data, and strives to implement any additional technical means and measures within its reach to prevent the loss, misuse, alteration, unauthorized access, and theft of the personal data provided.

PARKLEX PRODEMA INT SL is not liable for any hypothetical damages or losses that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns, or disconnections in the operational functioning of this electronic system due to causes beyond its control. This includes delays or blockages in the use of this electronic system caused by deficiencies or overloads in telephone lines, the Data Processing Center, the Internet, or other electronic systems, as well as damage that may be caused by third parties through unauthorized intrusions beyond the control of PARKLEX PRODEMA INT SL. However, the user must be aware that Internet security measures are not impregnable.

Links to other websites

On the website https://parklexprodema.com/, there may be links to other websites. By clicking on one of these links and accessing an external website, your visit will be subject to the privacy policy of that website, and PARKLEX PRODEMA INT SL shall be exempt from any liability regarding their privacy policy.

How do we use cookies?

The website https://parklexprodema.com/ uses cookies to optimize and personalize your browsing experience. Cookies are physical information files stored on the user’s terminal. The information collected through cookies serves to facilitate user navigation on the portal and optimize the browsing experience. The data collected through cookies may be shared with their creators, but in no case will the information obtained be associated with personal data or any information that can identify the user.

However, if you do not want cookies installed on your hard drive, you can configure your browser to prevent their installation. For more information, please consult our Cookies Policy: https://parklexprodema.com/cookie-policy-page/ .

Can the privacy policy be modified?

This privacy policy may be modified. We recommend that you review this privacy policy periodically.